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How do I reach your store from Songshan Airport?
You can take the Taipei MRT brown line from Songshan Airport towards Taipei Zoo. Get off at Da an Station, Exit 6 (By Park Taipei Hotel). Walk towards Hope City Fushing Hotel, turn left into the alley, and walk until you reach Dong Feng Park. Merry Go Round Inc. is on your right-hand side.
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How do I reach your store from Taiwan Taoyuan International Airport?
You can take the Taoyuan International Airport MRT (Taipei metro) line into Taipei Main Station and transfer to the red line towards Xiang Shan. Get off at Da an Station, Exit 6 (By Park Taipei Hotel). Walk towards Hope City Fushing Hotel, turn left into the alley, and walk until you reach Dong Feng Park. Merry Go Round Inc. is on your right-hand side.
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Is there a staff member who speaks English and can help me with equipment bookings?
To contact our English-speaking staff, please email cam@mgrstudio.net
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I am not a registered user. Can I call you directly to book rental equipment?
Yes. Please call us directly.
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How can I receive an invoice?
After confirming that there will be no further changes, please inform us via email. Our staff will send the invoice.
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If I would like to rent additional equipment on-site after paying by bank transfer, what should I do?
To rent additional equipment on-site after completing a bank transfer payment, please pay extra fee using cash or credit card.
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What are the benefits of becoming an online member?
Online booking enables users to look up the order status, and to receive member news.
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After I have received the confirmation call, can I alter the time or equipment of my rental?
Please contact us via phone or email and inform us of your booking number. Our staff will contact you to help adjusting you order.
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I rented equipment in your store before. How can I book online?
For non-Taiwanese nationals, please register by your passport number as your username. Following mobile or email confirmation, you may begin booking equipment online.
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Your website displayed the message “Your order has been received”. Does this indicate that the equipment was successfully booked?
This message only means that the order has been sent.
You have to receive the confirmation call/email by our staff to ensure the order is successful or not.
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I have already sent the order online. Can I go directly to the rental location and pick up the equipment?
The online contract only indicates that your order has been “sent”, not that the rental procedure has been completed. Please wait for our staff to contact you via phone and confirm the order before picking up at the scheduled time.
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May I pay by credit card?
Yes. However, we do not accept American Express.
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I am renting for my friend. If payment has not been made, can I just leave his/her passport as a pledge?
No. The contract must bear the name of the signer. Therefore, your friend must complete the payment, or the pledge will not be returned.
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Can I pay by bank transfer prior to picking up the equipment?
Yes. But please call to inform us after transferred the payment. Payment verification requires 3-5 working days. The rental equipment should be picked up after the payment has been verified.
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Can I pay through bank transfer?
Yes. First confirm the price, provide the remittance SWIFT Message, and verify the payment time. Verification requires 3-5 working days.
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Can I pay using traveler’s checks?
Unfortunately, we currently only accept payments by cash (NT$), credit cards, or bank transfer.
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Can I make the payment after the project has been completed?
Staff permission is required, and a payment time must be specified.
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Are discounts offered by Prepayment policies?
Special offers are based upon your total rental costs and equipment rented. We recommend that you call us first before making the prepayment.
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Can I take an invoice and provide payment later?
Staff permission is required, and a payment time must be specified.
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The return time has arrived, but the files still need time to be stored. What should I do?
Customers are welcome to use our computers to transfer data from memory cards or portable hard drives.
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I am sending my friend to return the equipment. What precautions should I take?
After the equipment is tested and determined to be normal, the passports are usually returned to the person who returns the equipment. If you would like us to keep passports at our store for you, please inform us in advance.
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I am just helping a friend return equipment and do not know what equipment was rented.
Please first call your friend to confirm. If you cannot reach your friend, check and confirm the rental order list that there are no mistakes, and sign the Photographic equipment use application form. This will indicate that both parties agree on the situation of the returning procedure.
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Can I return part of the equipment at one time, and then return another part at another time?
Please note that fees are charged on a daily basis for all unreturned equipment. Your passport cannot be retrieved until all the equipment is returned and the payments have been settled.
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I happened to be passing by the store. Can I return the equipment now?
If you would like to return the equipment early, please call us in advance.
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Do I pay rental fee upon pickup?
Rental fee must be paid upon pickup, using cash or credit card. If you would like to use bank transfer, please inform us and provide the remittance SWIFT Message in advance, so that our accountant is prepared for the transaction. After transaction confirmation, equipment can be picked up.
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I can’t return the equipment today. If I return the equipment tomorrow afternoon, will I be charged an additional fee?
Equipment rental is charged on a 24 hour basis. If you would like to continue renting the equipment, please call our office and confirm first. Overtime will be charged for an additional daily fee for rental.
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What are acceptable forms of identification for non-Taiwan nationals?
We accept a valid (unexpired) passport or an ARC. You should bring both and present it to confirm your identity and place of residence, while we only keep one of them during rental.
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May I rent without leaving my passport or signing the contract?
As clearly indicated in the contract, we will not use your passport for other purposes. If you would prefer not to leave your passport, you may leave the full amount of the equipment purchasing cost as a deposit.
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I am under 18 years old. Can I rent the equipment?
The renter must be at least 18 years old. Those under 18 may leave the entire cost of the equipment as a deposit and sign the contract without leaving a passport, or sign the contract while accompanied by a parent or guardian to complete the rental procedures.
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May I ask someone to pick up the equipment, but leave my passport?
No. The person who signs the contract must leave his/her passport. Please inform the person who will pick up the equipment.
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I have previously signed a contract and left my passport here as a pledge. Do I still need to sign a contract again?
Because each rental time and order is unique, a new contract must be signed again. If the passport of the person picking up the equipment is different who must also leave his/her passport as a pledge. After finishing the returning procedure, passports will be returned.
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I am picking up the rental for my friend, but I am not sure which equipment my friend rented. Can you help me?
Please confirm the equipment that your friend will be renting. The person who picks up the rental must leave his/her passport as a pledge.
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I have ordered the equipment and sent a friend to pick up. What precautions should I take?
Please clearly inform your friend of the rental policies, and that the person picking up the equipment must leave his/her passport as a pledge, sign a contract, pay the fee in full, and confirm the rental return time.
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After testing the equipment, may I leave it at the rental location and return to get it later?
After testing the equipment and paying the fee, if you would like to take the equipment later, we will ask you to test the equipment a second time. To simplify the testing process, please visit our rental location when you would like to pick up your rental.
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Can I change the rental equipment after arriving on-site?
Other equipment may not be available. If you would like to change the equipment, please call in advance to confirm.
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Can you help me test the equipment, to expedite the rental procedures?
The renter must personally determine that the equipment is functioning normally. Please allow 20-30 minutes for material testing and contract signing.
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I am not sure what equipment I need. Can I directly ask the staff in the rental location?
Not all equipment is regularly available everyday. To avoid an unnecessary trip, we recommend that you call first and confirm that the equipment is available or not.
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Can I pick up equipment early? For example, the original pickup time was scheduled for 6:00 PM, but I would like to pick the equipment up at 2:00 PM.
First, call to determine whether the equipment can be picked up early. Rental is calculated based on a 24 hour basis. Exceeding the rental time will accrue additional charges!
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