FAQ

  • Pick up
  • Return
  • Member services
  • Payment
  • Online Booking
  • I am sending my friend to return the equipment. What precautions should I take?
    After the equipment is tested and determined to be normal, the passports are usually returned to the person who returns the equipment. If you would like us to keep passports at our store for you, please inform us in advance.
  • Can you deliver the equipment?
    Yes, you can call and ask the service staff for the shipping fee. In addition, a contract agreement is required.
  • Do I pay rental fee upon pickup?
    Rental fee must be paid upon pickup, using cash or credit card. If you would like to use bank transfer, please inform us and provide the remittance SWIFT Message in advance, so that our accountant is prepared for the transaction. After transaction confirmation, equipment can be picked up.
  • What are acceptable forms of identification for non-Taiwan nationals?
    We accept a valid (unexpired) passport or an ARC. You should bring both and present it to confirm your identity and place of residence, while we only keep one of them during rental.
  • May I rent without leaving my passport or signing the contract?
    As clearly indicated in the contract, we will not use your passport for other purposes. If you would prefer not to leave your passport, you may leave the full amount of the equipment purchasing cost as a deposit.
  • I am under 20 years old. Can I rent the equipment?
    The renter must be at least 20 years old. Those under 20 may leave the entire cost of the equipment as a deposit and sign the contract without leaving a passport, or sign the contract while accompanied by a parent or guardian to complete the rental procedures.
  • May I ask someone to pick up the equipment, but leave my passport?
    No. The person who signs the contract must leave his/her passport. Please inform the person who will pick up the equipment.
  • I have previously signed a contract and left my passport here as a pledge. Do I still need to sign a contract again?
    Because each rental time and order is unique, a new contract must be signed again. If the passport of the person picking up the equipment is different who must also leave his/her passport as a pledge. After finishing the returning procedure, passports will be returned.
  • I am picking up the rental for my friend, but I am not sure which equipment my friend rented. Can you help me?
    Please confirm the equipment that your friend will be renting. The person who picks up the rental must leave his/her passport as a pledge.
  • I have ordered the equipment and sent a friend to pick up. What precautions should I take?
    Please clearly inform your friend of the rental policies, and that the person picking up the equipment must leave his/her passport as a pledge, sign a contract, pay the fee in full, and confirm the rental return time.
  • After testing the equipment, may I leave it at the rental location and return to get it later?
    After testing the equipment and paying the fee, if you would like to take the equipment later, we will ask you to test the equipment a second time. To simplify the testing process, please visit our rental location when you would like to pick up your rental.
  • Can I change the rental equipment after arriving on-site?
    Other equipment may not be available. If you would like to change the equipment, please call in advance to confirm.
  • Can you help me test the equipment, to expedite the rental procedures?
    The renter must personally determine that the equipment is functioning normally. Please allow 20-30 minutes for material testing and contract signing.
  • I am not sure what equipment I need. Can I directly ask the staff in the rental location?
    Not all equipment is regularly available everyday. To avoid an unnecessary trip, we recommend that you call first and confirm that the equipment is available or not.
  • Can I pick up equipment early? For example, the original pickup time was scheduled for 6:00 PM, but I would like to pick the equipment up at 2:00 PM.
    First, call to determine whether the equipment can be picked up early. Rental is calculated based on a 24 hour basis. Exceeding the rental time will accrue additional charges!